Terms & Conditions

These Terms & Conditions apply to the Carlos Neal website and to customer care SMS communications sent by the office. By choosing to receive text messages from Carlos Neal, you agree to the terms below.

1. SMS Consent Communication

The information, including phone numbers, obtained as part of the SMS consent process is used for customer care communications. That information will not be shared with third parties or affiliates for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from Carlos Neal, you may receive messages related to the following:

Customer care and policy service communications
Appointment reminders
Follow-up messages
Billing inquiries

Example: "Hello, this is Carlos Neal's office following up on your policy request. Reply STOP to opt out of SMS messaging from Carlos Neal."

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to customer care, appointments, follow-up requests, or billing questions.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt in to receive SMS messages from Carlos Neal in the following ways:

By verbally providing consent during a conversation with the office

When consent is requested verbally, the office may use language similar to: "Do you agree to receive conversational text messages from Carlos Neal? Message frequency varies. Message and data rates may apply. For assistance, text HELP or visit our website. To opt out at any time, text STOP. Visit our Privacy Policy and Terms & Conditions."

6. Opt-Out Method

You can opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive. You may also contact the office directly at 918-301-4281 or cneal2@farmersagent.com to request removal from the messaging list.

7. Help

If you are experiencing any issues, reply with the keyword HELP. You can also get help directly from the office by calling 918-301-4281, emailing cneal2@farmersagent.com, or visiting the contact section of this website.

8. Standard Messaging Disclosures

Message and data rates may apply.
You can opt out at any time by texting STOP.
For assistance, text HELP or visit our Privacy Policy and Terms & Conditions pages.
Message frequency may vary.

Questions?

Carlos Neal
Phone: 918-301-4281
Email: cneal2@farmersagent.com

Effective Date

Effective Date: March 27, 2026