Privacy Policy

This Privacy Policy explains how Carlos Neal collects, uses, protects, and shares information gathered through this website and through related customer communications. It applies to website visitors, prospective customers, and customers who contact the office by phone, email, or text message.

Information Collected

We may collect the following information when you interact with the website or contact the office:

Contact information such as your name, email address, phone number, mailing address, and preferred contact method
Information you provide about your insurance needs, appointments, billing questions, or service requests
Communication preferences, including SMS consent status, opt-in details, and opt-out requests
Technical and website usage information such as IP address, browser type, device information, pages visited, and cookie-related data

Information Usage

We use the information we collect to operate the website and to support customer communications. This includes:

Responding to inquiries and providing customer care
Scheduling appointments and sending follow-up communications
Assisting with billing or policy-related questions
Sending SMS messages when you have provided consent to receive them
Maintaining records, improving the website experience, and protecting against misuse
Meeting legal, regulatory, or compliance obligations

Information Sharing

We may share information with service providers, carriers, or vendors that help us operate the website, communicate with customers, or support business operations, but only as needed for those purposes or as required by law.

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

We do not sell personal information collected through this website.

Cookies and Website Data

We may use cookies and similar technologies to understand website traffic, improve site performance, and enhance usability. You can control cookies through your browser settings, although some site features may not function as expected if cookies are disabled.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission over the Internet or method of electronic storage is completely secure, but we work to protect the information in our care.

Your Choices

You may contact the office to update your information, change your communication preferences, or ask questions about this Privacy Policy. If you no longer want to receive SMS messages, reply STOP to any text message or contact the office directly.

Related SMS Terms

Additional terms for SMS messaging, including message frequency, fees, help instructions, and opt-in and opt-out details, are available on our Terms & Conditions page.

Questions?

Carlos Neal
Phone: 918-301-4281
Email: cneal2@farmersagent.com

Effective Date

Effective Date: March 27, 2026

This Privacy Policy was last updated on March 27, 2026.